1. How do I start recording a Skype conversation?

It is very easy. Only 2 steps. Firstly start a skype conversation. Then click the red record button in Supertintin to start recording.

2. What can I record from Skype?

Supertintin can help you record all audio streams and video streams in all kinds of skype calls and voicemails.

3. What happen if there are 2 video streams in my Skype? Could I choose which one to record?

Yes. There are 6 video recording modes,

• None (Audio Only):
  No video is recorded.
• Picture-in-Picture:
  Record video from both sides of the call in picture-in-picture format. The recorded video will look exactly as you see it during the call, with your video inset within the remote video.
• Side by Side:
  Record video from both sides of the call, with each side taking up half the picture.
• Local Only:
  Only the local side (video from your camera) will recorded.
• Remote Only:
  Only the remote side (video from the other participant) will recorded.
• Two files:
  Records Local and Remote onto two files. The files can be used for post-production and editting.

4. How long does the download take?

The download is only about 3.0M and would take a few seconds over broadband or about 2 minutes over a typical modem.

5. Do I see ads when I use Supertintin? Does Supertintin contain adware or spyware?

Supertintin doesn't show any ads or contain any adware or spyware.

6. Will Supertintin work with conference calls?

Yes, Suertintin could record all participants of a conference call.

7. Can Supertintin record my voicemails?

Yes, Supertintin could record voicemails as if they are normal incoming calls.

8. Do I need permission to record conversations?

You should let all paticipants of the conversation know that you are recording the conversation. In many countries, it's illegal and immoral to record without the other party's knowledge.

9. How do I uninstall Supertintin?

Click the 'Start' menu, and highlight 'Settings.'
Select 'Control Panel.
Open 'Add or Remove Programs.
Highlight 'Supertintin" in the list of programs currently installed on your computer.
Click 'Remove.

10. Do you offer volume discounts for Supertintin?

Yes, please refer to the volume-pricing schedule and contact our sales team (sales at supertintin.com) to finish the payment.

11. Why do I get the echoes and how to eliminate them?

please try the following:

• If using an external microphone and speakers
  • Lower volume of speakers
  • Move the microphone further away from the speakers
  • Switch to a headset or USB phone
  
  
• If using a laptop microphone and speakers, use a headset or USB phone instead.
  Since laptop microphone and speakers are fixed close together, they will usually cause echo and feedback. (Most laptop computers tend to have mediocre speakers and microphones, so a headset or USB phone will greatly improve the sound quality, in addition to eliminating echo.)

12. How to set up my webcam for Skype Video

• Download and install the most recent drivers for your video device (you can get these from the webcam device’s manufacturer’s site). In many cases this is not necessary if it is a USB device.

• Select your video device in Skype by clicking the following from the Main Skype Control window:

Tools -> Options -> General (tab) -> Video Settings (tab)

• If your webcam is functioning you will see yourself displayed. If you are not seeing yourself be sure you have Enable Skype Video checked. If you are still having difficulty click Webcam Settings.

Please note: FireWire devices are not supported at this time.

• Make sure the option Enable Skype Video is checked. Also you can set video privacy settings to the desired options in the same window.

• The recommended System Requirements for Skype video calls are a 1Ghz CPU, 512MB RAM, a video card with at least 16MB of memory (also the latest version of DirectX installed) and a 512/256kbit (down/up) connection. Video and call quality may vary greatly in environments with conditions below those recommendations.

• Please be sure, that your webcam is connected and not in use by another program.

13. How to get high resolution and frame rate video?

High Quality Video has been introduced in Skype 3.6 and is enabled for everyone who has proper hardware for getting out the maximum quality.
To use near-DVD-quality video calls, please refer to this Skype document. You may use this hack to get higher resolution and framerate video on hardware which is not designed for High Quality Video Calls,
Skype don't provide support for these instructions. You need to be confident enough to mess around with your computer and edit configuration files.
Supertintin is designed specifically to make sure the high quality video from Skype can be recorded without data loss.

14. What new features are you working on?

We are working Supertintin versions for other im clients, such as Yahoo, AIM, QQ, Paltalk, CrazyFrog, Gizmo etc.

15. How to restart Skype?

When Supertintin installs, the installer would ask you to exit and restart Skype. Closing Skype main window , or sign out Skype doesn't exit Skype actually. To exit Skype, please find the Skype icon on the right-bottom of your screen. Right click it. And then click Quit in the pop up menu.