In this technological age where everything is possible through the use of gadgetry and tools, nothing frustrates more than a failure of technology to deliver on its promise.
Skype, for instance, is innovative technology that allows us to connect with each other through Skype-enabled computers, smartphones, and even a TV set. Can you imagine the excitement of sharing experiences through instant text messaging, call, or video chat? Of seeing the faces of loved ones from across the globe?
Can you then imagine the disappointment when something goes wrong with the technology? It might be an issue with call quality, or a connection problem, or something you just cannot put your finger on. These are the times when Skype’s customer service would be a big help in getting you back in touch. But how do we get in touch with Skype?
Here are some useful tips on how to contact Skype’s customer service:
- Email. firstname.lastname@example.org is the email address of Skype support, as mentioned in the official website. To get quick results on your problem, it is important to write down the full details of your Skype account, then accurately describe the problem you encountered. Customer service reps will then get back to you with possible solutions.
- Customer Service page. Logging in with your Skype name will give you access to a page on the website, where you can create a ticket describing your problem or asking your question.
- Chat support. If you are a paying customer, then Skype will provide live chat support. This is available 24 hours a day for eligible Skype users. All you have to do is to sign in with your Skype name and go to the Customer Services page. Look for the option that says “request live chat support.”
- Twitter. Skype also has an account on the popular microblogging and social network platform Twitter, where you could ask your question and expect an answer. The handle is @Skype.
Get help through one of these suggested ways, and get back into Skype, now! Your family is waiting.
PS: If you need to record Skype calls for your Skype customer service chat (for example, to prove call quality in your area), use Supertintin. It’s a free Skype video recorder that will help you prove your case better.